Option 1: Delete in the app
- Open the Traverse app and log in.
- Go to Profile → Delete account.
- Type DELETE to confirm.
Deletion is immediate and permanent. It can't be undone.
Option 2: Ask us by email
If you can't use the app, email info@sprks-mea.com from the email address registered to your account, or include the phone number registered to your account, with the subject “Delete my account”. We will delete your account within 30 days.
What gets deleted
Deleting your account deletes all of the data associated with it, including:
- Your account: phone number and email address.
- Your profile: name, date of birth, gender, nationality, city, school and grade.
- Your interests and interest quiz answers.
- Documents you uploaded, such as passports, transcripts, certificates and photos.
- Your shortlists, applications and their status.
- Payment receipts you uploaded.
- Your messages with the Traverse team.
- Your consultation requests.
- Your device's push-notification token.
What we keep
Nothing, except where the law requires us to keep it. For example, records of payments may be retained if we are legally required to keep them.
See our Privacy Policy for more about how we handle your data, or visit Support for help.