Support

Need help with the Traverse app? Here's how to reach us.

What is Traverse?

Traverse (“Traverse MEA” on the App Store) helps students explore and apply to universities abroad. In the app you can build your profile, take an interest quiz, browse universities and programs, keep shortlists, submit applications with your documents, message the Traverse team, find events, get notifications and request a consultation.

Traverse is operated by ISPARK (Sprks MEA, sprks-mea.com), Egypt.

How to get help

  • In the app: message the Traverse team from the app with questions about your applications, documents or account.
  • By email: write to info@sprks-mea.com. Include the phone number or email address on your account so we can find it quickly.

Common topics

Logging in

You log in with your mobile phone number. We send you a one-time code over WhatsApp or SMS. If the code doesn't arrive, check the number you entered and try again, or email us.

Payments

The app doesn't take card payments. Where a payment is needed, you pay by bank transfer and upload the receipt in the app as proof.

Your data and privacy

Read our Privacy Policy to see what we collect and how we use it.

Deleting your account

You can delete your account in the app or by email. See Delete your account.

Contact

Email: info@sprks-mea.com

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